This section addresses FAQs related to registration and logging into the application:
Question
How do I sign up for Power Direct
Answer
External Vendor Users must first be set up in Power and enabled to user Power Direct. Once that is done, the user will need to click on “Sign Up” the first time they launch the app and register for a Power Direct account.
Internal Users will be set up during the onboarding process and will select "Log In" the first time they access the app.
Question
How do I reset my password?
Answer
To reset your password, click on the Forgot Password link on the log in screen. You will enter the email address associated with you account
Question
How do I change my Vendor company?
Answer
If you are now driving for a different Vendor, your employer will need to reach out to IMC to update this information in the system.
Question
How do I update my email address?
Answer
To change your email address, you will need to use the Chat Modal to request this change.
Question
How do I update my phone number?
Answer
To change your phone number, you will need to use the Chat Modal to request this change.
This section addresses FAQs related to dispatches in the application:
Question
How do I view my dispatches?
Answer
On the homepage, you can click the Dispatch Button to view the list of dispatches assigned to you. To view details about a specific dispatch, tap on the dispatch to view the Dispatch Details screen.
Dispatch Overview
This article goes over the Dispatch Overview component on the Dispatch Details screen.
Question
How do I complete a dispatch?
Answer
Once you’ve started a dispatch, you should swipe each time you arrive and depart from a location. Follow any in-app prompts for missing information. When you complete the dispatch, be sure to swipe Complete so that dispatch is marked complete in the system. It’s important to swipe your arrival and departures as they happen so that there’s accurate reporting on dates and times.
Complete a Dispatch
Completing a Dispatch is simple when using Power Direct - from dispatch info, document upload, and more.
Question
What are Pending dispatches?
Answer
On the dispatch list, you will see options to view your dispatches by status. Certain statuses only appear if applicable to you as a user. Pending is for Owner Operators to accept or decline a dispatch. Accepting it will place the dispatch in Accepted and declining will remove it from your list.
Question
What are Accepted dispatches?
Answer
On the dispatch list, you will see options to view your dispatches by status. Certain statuses only appear if applicable to you as a user. Accepted dispatches are ones that are assigned to you to start or abort. Starting will place the dispatch In Progress and aborting will remove from your app completely.
Question
What are In Progress dispatches?
Answer
On the dispatch list, you will see options to view your dispatches by status. Certain statuses only appear if applicable to you as a user. When you start a dispatch, it moves to In Progress. Users can only have one dispatch In Progress at a time. You can abort an In Progress dispatch if necessary.
Question
What are Completed dispatches?
Answer
On the dispatch list, you will see options to view your dispatches by status. Certain statuses only appear if applicable to you as a user. When you complete a dispatch, it will appear in this list. Moves in completed status will be visible for 14 days. Dispatches remain in the app. for 30 days.
Question
What are Paused dispatches?
Answer
On the dispatch list, you will see options to view your dispatches by status. Certain statuses only appear if applicable to you a user. When you pause a dispatch, it will appear in this list. You are limited to only 5 Paused dispatches at a time. To Pause a dispatch, you can swipe the dispatch card on your list of In Progress dispatches to reveal a Pause or Abort option. This is only available if you've previously taken action on this dispatch. Once Paused, you can abort or resume the dispatch.
Pause a Dispatch in Power Direct
Things come up - pausing an In Progress dispatch allows you to be flexible.
Question
How do I update missing dispatch information?
Answer
If there’s any missing equipment or move information for a dispatch on the Dispatch Details screen, it will be indicated in Red. You can click Edit to input this missing information.
This section addresses FAQs related to documents in the application:
Question
Why am I being asked for a BOL?
Answer
BOLs maybe required by certain customers. You have the option to upload a physical BOL or use the eBOL option in the app (only within In Progress dispatches). After a dispatch is completed, the only option is to upload a physical BOL.
Question
Can I upload a document after the dispatch is complete?
Answer
Yes. If you have any missing documents, you’ll see a red alert on the document icon in the low navigation. You can complete any missing or rejected documents from this screen. You will also be able to upload Miscellaneous documents from this screen by selecting "Add Additional Documents." You can also tap on the Document icon on the Dispatch Details screen.
Document Upload
Power makes it simple to upload documents for each dispatch.
Question
Why wasn’t I prompted for a specific document?
Answer
Only documents required for billing are required to be uploaded.
Question
Can I complete a dispatch with missing documents?
Answer
Yes. We encourage you to upload documents when you are prompted for them, but you will be notified of any missing and/or rejected documents after the dispatch has been marked complete.
This section addresses FAQs related to reporting damaged equipment in the application:
Question
How do I report damaged equipment?
Answer
There is a button for Dispatch Options that you can navigate to which gives you the option to Report Damage. Complete this form to send the information to IMC. External Vendor Drivers can also access this form from the Reports section on the More screen. IMC Drivers can access this by tapping "Roadside Repairs" on the home screen.
Roadside Repairs & Damage Form
Power Direct allows you to report damaged equipment & request roadside repairs.
Question
Can I report damage if I’m not dispatched on the equipment?
Answer
If you do not have an active dispatch for equipment, External Vendor Drivers can access the damage form from the Reports section on the More screen, or IMC Drivers can access the form from Roadside Repairs.
Question
What happens after I report damaged equipment?
Answer
A report will be sent to the IMC Equipment Team to handle. If you do not plan to wait for the repair, you will need to abort the dispatch.
Question
How do I report expired inspections?
Answer
There is a button for Dispatch Options that you can navigate to which gives you the option to Report an Issue. On this form there is an option for Expired FMCSA Inspection. Complete this form to send the information to IMC. External Vendor Drivers can also access this form from the Reports section on the More screen. IMC Drivers can access this by tapping "Roadside Repairs" on the home screen.
Question
How do I report a tampered seal or container?
Answer
If you notice a seal or container have been tampered with, select Dispatch Options on the dispatch screen and then select "Shipment Integrity Report" to complete a brief form. This form will ask for pictures of the container and seal and the information will be passed to the IMC Security Team.
Shipment Integrity Report
This form allows drivers to report containers that appear to have been tampered with.
More information on this topic can be found here:
Update Destination Button
This video goes over how to update the drop off location of a container. This tool is used in instances where the original destination is unavailable and the container had to be diverted.
This section addresses FAQs related to updating the destination in the application:
Question
What do I do if the delivery location is closed?
Answer
If you cannot deliver to the assigned destination, click Update Destination on the Dispatch Details screen to choose another eligible location. You must be located within 20 miles of the new location for it to appear on the list.
Question
Why are there no locations showing on the list?
Answer
For locations to appear on the Update Destination list, ensure that you have location services turned on and are within 20 miles of that location. The locations listed are the ones eligible to receive the container.
Question
Why is the Update Destination button not showing?
Answer
If you have already swiped Arrived at the destination, you will not be able to update it.
This section addresses FAQs related to finding containers near me in the application:
Question
What is Containers Near Me?
Answer
Containers Near Me, or Find Your Next Move, allows you to find available containers near your location.
Containers Near Me
Containers Near Me allows drivers to find elligible containers without having to first be dispatched, allowing them to fill slots in their day.
Question
What does Priority mean?
Answer
Containers with a Priority indicator are high priority moves and should be chosen before others.
Question
Why does the Containers Near Me list not show anything?
Answer
Containers Near Me requires location services on your phone to be turned on. It will show any available containers within 100 miles of your location.
Question
What happens after I claim a container?
Answer
When you claim a container it will be put in your Accepted dispatch list.
Question
How do I filter the list of containers?
Answer
There is a filter icon above the list that will allow you to filter the list by various criteria to find the perfect move.
More information on this topic can be found here:
How to Claim a SmartStack
This video describes the process of claiming a container from SmartStacks to work in Power Direct
This section addresses FAQs related to claiming a SmartStack container in the application:
Question
Why is the SmartStack form disabled?
Answer
Users can only have one dispatch in progress at a time. If you have an In Progress dispatch, you will need to complete that dispatch before claiming a new container.
Question
What happens after I claim a SmartStack?
Answer
Once a container has been validated, it will appear in your In Progress dispatch list after a few minutes.
Question
Why is my SmartStack container not showing after I claim it?
Answer
It can take a few minutes for the container to appear in your dispatches. If the container doesn’t appear after 5 minutes, use the Chat Modal for assistance. Do not claim another container.
Question
Why is my location not in the list?
Answer
Ensure that location services are turned on and you are within 20 miles of the stack before attempting to claim a container. If the location does not appear, check with your Dispatch that you've been set up to pull from this Stack.
Question
Why does the app say I’m not eligible to claim this container?
Answer
If the app shows an error message stating you’re not eligible to claim a container, please reach out to your dispatcher.
This section addresses FAQs related to the general capabilities of the application:
Question
How do I turn on Dark Mode?
Answer
Dark mode is based on your phone settings. If you want the app to be in Dark Mode you will need to turn Dark Mode on in your phone settings.
Question
How do I delete my account?
Answer
Go to your profile and you will see Delete My Account at the bottom of the screen. This cannot be undone.
Question
How do I change the language of my app?
Answer
Power Direct supports English and Spanish. If your phone is set to Spanish, the app will automatically be set to Spanish as well. If your phone is set to English or any other language, the app will default to English. To change this, go to the More screen and select Preferences and then Language.
Question
How do I enable/disable Face ID
Answer
Go to the More screen, select preferences, and then toggle on/off Face ID.
Question
How do I force quit the app on iPhone?
Answer
Force quitting your app and re-opening the app can frequently resolve some bugs. To force quit the app on your iOS device, from the Home Screen, swipe up from the bottom of the screen and pause in the middle of the screen. Swipe right or left to find the app you want to close. Swipe up on the app’s preview to close the app.
Question
How do I force quit the app on Android?
Answer
Force quitting your app and re-opening the app can frequently resolve some bugs. To force quit the app on your Android device, swipe up from the bottom, hold, then let go. Swipe up on the app.
