FAQ Power Direct

1 FAQs: Registration

This section addresses FAQs related to registration and logging into the application:

1.1 How do I sign up for Power Direct

Question

How do I sign up for Power Direct

Answer

External Vendor Users must first be set up in Power and enabled to use Power Direct. Once that is done, the user will need to click on "Sign Up" the first time they launch the app and register for a Power Direct account. Internal Users will be set up during the onboarding process and will select "Log In" the first time they access the app.

1.2 How do I reset my password

Question

How do I reset my password?

Answer

To reset your password, click on the Forgot Password link on the log in screen. You will enter the email address associated with your account.

1.3 How do I change my Vendor company?

Answer

If you are now driving for a different Vendor, your employer will need to reach out to IMC to update this information in the system.

1.4 How do I update my email address?

Answer

To change your email address, you will need to use the Chat Modal to request this change.

1.5 How do I update my phone number?

Answer

To change your phone number, you will need to use the Chat Modal to request this change.

2 FAQs: Dispatches

This section addresses FAQs related to dispatches in the application:

2.1 How do I view my dispatches?

Answer

On the homepage, you can click the Dispatch Button to view the list of dispatches assigned to you. To view details about a specific dispatch, tap on the dispatch to view the Dispatch Details screen.

2.2 How do I complete a dispatch?

Answer

Once you've started a dispatch, you should swipe each time you arrive and depart from a location. Follow any in-app prompts for missing information. When you complete the dispatch, be sure to swipe Complete so that dispatch is marked complete in the system.