1 FAQs: Registration
This section addresses FAQs related to registration and logging into the application:
1.1 How do I sign up for Power Direct
Question: How do I sign up for Power Direct
Answer: External Vendor Users must first be set up in Power and enabled to use Power Direct. Once that is done, the user will need to click on "Sign Up" the first time they launch the app and register for a Power Direct account. Internal Users will be set up during the onboarding process and will select "Log In" the first time they access the app.
1.2 How do I reset my password
Question: How do I reset my password?
Answer: To reset your password, click on the Forgot Password link on the log in screen. You will enter the email address associated with your account.
1.3 How do I change my Vendor company?
Question: How do I change my Vendor company?
Answer: If you are now driving for a different Vendor, your employer will need to reach out to IMC to update this information in the system.
1.4 How do I update my email address?
Question: How do I update my email address?
Answer: To change your email address, you will need to use the Chat Modal to request this change.
1.5 How do I update my phone number?
Question: How do I update my phone number?
Answer: To change your phone number, you will need to use the Chat Modal to request this change.
2 FAQs: Dispatches
This section addresses FAQs related to dispatches in the application:
2.1 How do I view my dispatches?
Answer: On the homepage, you can click the Dispatch Button to view the list of dispatches assigned to you. To view details about a specific dispatch, tap on the dispatch to view the Dispatch Details screen.
2.2 How do I complete a dispatch?
Answer: Once you've started a dispatch, you should swipe each time you arrive and depart from a location. Follow any in-app prompts for missing information. When you complete the dispatch, be sure to swipe Complete so that dispatch is marked complete in the system. It's important to swipe your arrival and departures as they happen so that there's accurate reporting on dates and times.
2.3 What are Pending dispatches?
Answer: On the dispatch list, you will see options to view your dispatches by status. Certain statuses only appear if applicable to you as a user. Pending is for Owner Operators to accept or decline a dispatch. Accepting it will place the dispatch in Accepted and declining will remove it from your list.
2.4 What are Accepted dispatches?
Answer: On the dispatch list, you will see options to view your dispatches by status. Certain statuses only appear if applicable to you as a user. Accepted dispatches are ones that are assigned to you to start or abort. Starting will place the dispatch In Progress and aborting will remove it from your app completely.
2.5 What are In Progress dispatches?
Answer: On the dispatch list, you will see options to view your dispatches by status. Certain statuses only appear if applicable to you as a user. When you start a dispatch, it moves to In Progress. Users can only have one dispatch In Progress at a time. You can abort an In Progress dispatch if necessary.
2.6 What are Completed dispatches?
Answer: On the dispatch list, you will see options to view your dispatches by status. Certain statuses only appear if applicable to you as a user. When you complete a dispatch, it will appear in this list. Completed dispatches appear on the Completed tab for 3 days. After that, they remain accessible for 30 days total via date range filters in the search feature.
2.7 What are Paused dispatches?
Answer: On the dispatch list, you will see options to view your dispatches by status. Certain statuses only appear if applicable to you as a user. When you pause a dispatch, it will appear in this list. You are limited to only 5 Paused dispatches at a time. To pause a dispatch, swipe the dispatch card on your In Progress list to reveal a Pause or Abort option. This is only available if you've previously taken action on this dispatch. Once paused, you can abort or resume the dispatch.
2.8 How do I update missing dispatch information?
Answer: If there's any missing equipment or move information for a dispatch on the Dispatch Details screen, it will be indicated in red. You can click Edit to input this missing information.
2.9 What does the green dollar amount on the dispatch card mean?
Answer: The green dollar amount on the dispatch card is the total rate for the entire dispatch. On the Dispatch Details screen, the rate shown within each individual move section represents the pay for that specific move only.
2.10 Does Power Direct send push notifications?
Answer: No — the app does not currently send push notifications. New dispatch alerts and in-app messages are only shown as banners while the app is open.
2.11 Where do I find my app version number?
Answer: Tap More (≡ icon, bottom-right corner) and scroll to the very bottom of the screen. The version number appears below Sign out. Support staff may ask for this during troubleshooting.
3 FAQs: Documents
This section addresses FAQs related to documents in the application:
3.1 Why am I being asked for a BOL?
Answer: BOLs may be required by certain customers. You have the option to upload a physical BOL or use the eBOL option in the app (only within In Progress dispatches). After a dispatch is completed, the only option is to upload a physical BOL.
3.2 Can I upload a document after the dispatch is complete?
Answer: Yes. If you have any missing documents, you'll see a red alert on the document icon in the bottom navigation. You can complete any missing or rejected documents from this screen. You will also be able to upload miscellaneous documents by selecting "Add Additional Documents." You can also tap on the Document icon on the Dispatch Details screen.
3.3 Why wasn't I prompted for a specific document?
Answer: Only documents required for billing are required to be uploaded.
3.4 Can I complete a dispatch with missing documents?
Answer: Yes. We encourage you to upload documents when prompted, but you will be notified of any missing and/or rejected documents after the dispatch has been marked complete.
4 FAQs: Damaged & Tampered Equipment
4.1 How do I report damaged equipment?
Answer: There is a Dispatch Options button you can navigate to which gives you the option to Report Damage. Complete this form to send the information to IMC. External Vendor Drivers can also access this form from the Reports section on the More screen. IMC Drivers can access this by tapping "Roadside Repairs" on the home screen.
4.2 Can I report damage if I'm not dispatched on the equipment?
Answer: If you do not have an active dispatch for equipment, External Vendor Drivers can access the damage form from the Reports section on the More screen, or IMC Drivers can access the form from Roadside Repairs.
4.3 What happens after I report damaged equipment?
Answer: A report will be sent to the IMC Equipment Team to handle. If you do not plan to wait for the repair, you will need to abort the dispatch.
4.4 How do I report expired inspections?
Answer: There is a Dispatch Options button you can navigate to which gives you the option to Report an Issue. On this form there is an option for Expired FMCSA Inspection. Complete this form to send the information to IMC.
4.5 How do I report a tampered seal or container?
Answer: If you notice a seal or container has been tampered with, select Dispatch Options on the dispatch screen and then select "Shipment Integrity Report" to complete a brief form. This form will ask for pictures of the container and seal and the information will be passed to the IMC Security Team.
5 FAQs: Update Destination
5.1 What do I do if the delivery location is closed?
Answer: If you cannot deliver to the assigned destination, click Update Destination on the Dispatch Details screen to choose another eligible location. You must be located within 20 miles of the new location for it to appear on the list.
5.2 Why are there no locations showing on the list?
Answer: For locations to appear on the Update Destination list, ensure that you have location services turned on and are within 20 miles of that location. The locations listed are the ones eligible to receive the container.
5.3 Why is the Update Destination button not showing?
Answer: If you have already swiped Arrived at the destination, you will not be able to update it.
6 FAQs: Containers Near Me
6.1 What is Containers Near Me?
Answer: Containers Near Me, or Find Your Next Move, allows you to find available containers near your location.
6.2 What does Priority mean?
Answer: Containers with a Priority indicator are high priority moves and should be chosen before others.
6.3 Why does the Containers Near Me list not show anything?
Answer: Containers Near Me requires location services on your phone to be turned on. It will show any available containers within 100 miles of your location.
6.4 What happens after I claim a container?
Answer: When you claim a container it will be put in your Accepted dispatch list.
6.5 How do I filter the list of containers?
Answer: There is a filter icon above the list that will allow you to filter by various criteria to find the right move.
7 FAQs: SmartStacks
7.1 Why is the SmartStack form disabled?
Answer: Users can only have one dispatch in progress at a time. If you have an In Progress dispatch, you will need to complete it before claiming a new container.
7.2 What happens after I claim a SmartStack?
Answer: Once a container has been validated, it will appear in your In Progress dispatch list after a few minutes.
7.3 Why is my SmartStack container not showing after I claim it?
Answer: It can take a few minutes for the container to appear in your dispatches. If it doesn't appear after 5 minutes, use the Chat Modal for assistance. Do not claim another container.
7.4 Why is my location not in the list?
Answer: Ensure that location services are turned on and you are within 20 miles of the stack before attempting to claim a container. If the location does not appear, check with your Dispatch that you've been set up to pull from this Stack.
7.5 Why does the app say I'm not eligible to claim this container?
Answer: If the app shows an error message stating you're not eligible to claim a container, please reach out to your dispatcher.
8 FAQs: General App
8.1 How do I turn on Dark Mode?
Answer: Dark mode is based on your phone settings. If you want the app to be in Dark Mode you will need to turn Dark Mode on in your phone settings.
8.2 How do I delete my account?
Answer: Go to your profile and you will see Delete My Account at the bottom of the screen. This cannot be undone.
8.3 How do I change the language of my app?
Answer: Power Direct supports English and Spanish. If your phone is set to Spanish, the app will automatically be set to Spanish as well. If your phone is set to English or any other language, the app will default to English. To change this, go to the More screen and select Preferences and then Language.
8.4 How do I enable/disable Face ID?
Answer: Go to the More screen, select Preferences, and then toggle Face ID on or off.
8.5 How do I force quit the app on iPhone?
Answer: Force quitting and re-opening the app can frequently resolve bugs. From the Home Screen, swipe up from the bottom and pause in the middle of the screen. Swipe right or left to find the app. Swipe up on the app's preview to close it.
8.6 How do I force quit the app on Android?
Answer: Force quitting and re-opening the app can frequently resolve bugs. Swipe up from the bottom, hold, then let go. Swipe up on the app.
